Long John Silver's 4+

No order times available

I’ve ordered online from here a couple times before with no issues but this is my first time ordering since they’ve gotten an app. It is currently 5 hours until close and it’s been showing the next available time as 12PM tomorrow for several hours now. I thought maybe it was only an app issue so I went to their actual website and am having the same problem. I have been unable to place an order for today since around 3pm (it is just after 5pm now)

Broken App

This app needs new updates (or even better yet, new developers). Four things that have been broken for a long time: 1) In-App/Online coupons either give error messages or else they don’t adjust the total price per said discount amount 2) Saved payment methods (cards) don’t work therefore you have to enter in the card info again and again for each new order (and there’s no Apple Pay option which is stupid considering this is an iOS app) 3) Once payment has been accepted then the app displays confirmation of the previous order that was made, not the current order. You do get an email sent with the current order info and confirmation but the confirmation displayed in-app is always the previous order you made. Which leads me to the fourth problem: 4) The first time this happened I tried to cancel the order in-app (because I saw confirmation for my previous order which was not my current order, so I assumed the order was wrong) but there is no way to cancel an order in-app. I then tried to find a phone number for the local LJS but got sent to a generic routing system that gave no options for reaching LJS. And there is no number online to reach the LJS company. So it is literally impossible to cancel an order once it has been paid for, which is again stupid and bad business practice. There are probably other issues with this app (or their website) as it is clear that LJS is lagging in basic in-app/online user experience 101. What a mess.

Developer Response ,

We hear your concerns about coupons, payments, and cancellations. We’re working on fixes to improve the entire ordering process.

Unusable

It’s completely absurd that in the year 2024 a corporation cannot hire someone to design an app that has at least basic functionality. When trying to place an order, I accidentally added a second item I only wanted one of but the app would not allow me to delete that extra item. In fact, every time I hit the “subtract” button it just added another item. So I closed the app & restarted it, then added my items again and placed the order, though the app never gave me any explicit confirmation that the order had been placed. When I tried to look at the orders tab to see if it had gone through, it was completely blank. When I tried to check the website, it showed multiple orders, including the one I never placed containing half a dozen sides of hush puppies from the app adding them every time I tried to delete them. By the way, I accidentally added a second side of hush puppies while trying to add more than one packet of tartar sauce because I can only add one at a time. Anyway, I finally had to pull up the app for my credit card to confirm the order had gone through. Obviously a non-functional app is hardly life altering, but why did you even bother to offer it and ordering via the web if you don’t even care to make those options functional?

Developer Response ,

Thank you for taking the time to provide such detailed feedback. I sincerely apologize for the frustrating experience you had with our app and website.

We understand how important it is for our app to function smoothly and intuitively, and I regret that we fell short of your expectations. The issues you described with adding and removing items, as well as the lack of order confirmation and the confusion with multiple orders, are not acceptable.

We are actively working on resolving these issues to ensure that our app provides a seamless ordering experience. Your feedback is invaluable in helping us identify areas that need improvement.